Refund and Returns Policy

**All payment terms are as follows: Cash, Check/ACH, (PayPal and Credit Card +3% fee)

Refund Policy

Refunds must be requested within 3 business days of receiving the delivery and are offered with a 35% restocking fee. The customer must return the unopened box in the original packaging. The customer is responsible for the returned shipping cost. Any return where the item is received broken or damaged due to poor packaging (or damaged for any other reason) will receive a reduced refund down to and including $0.00 based on the condition in which it is received. Refunds are for the item purchase price only and will be made only to the payment method of the original order. Shipping charges are non-refundable.

Return Processing

Returns are processed in the order in which they are received and you should expect to receive your return credit as soon as your return is processed. Processing times will vary based on the volume of incoming returns and can be as long as 3 weeks from the date your return is received.

Returned Orders that Qualified for Free Shipping

Returned orders no longer qualify for free shipping. Orders that originally qualified for free shipping will have the actual outbound shipping cost deducted from the total amount refunded unless the remaining total, minus the refund, is still eligible for free shipping.

New Parts That Have Been Installed or Used

Under no circumstances do we accept returns of new items that have been installed or used. Check your item for compatibility prior to installation and use. Returns that include items that show evidence that they have been installed or used in any manner will be rejected and no credit will be issued. It will be the responsibility of the customer to pay for the return shipping of the used item back to the customer.

Late Fees

All final payments are due within 24 hours of the final invoice being sent. If a final payment has not been received within 14 days a $50 per thousand dollar late fee will be applied. Example – ($300 due = late fee of $50 OR $1,500 due = late fee of $100) These fees increase by $25 every 14 days. If this is a hardship case and it is communicated with us and a payment plan has been agreed upon the late fees will not be applied as long as the customer fulfills their obligations.

NSF/Charge Back Fee

Any payment that is returned will incur a $35 fee.

Re-delivery Fee

The homeowner is responsible to be present at the date of delivery. A fee will be invoiced to the customer if no one is present to accept delivery during normal receiving hours or within the agreed upon delivery appointment window. Re-delivery fees vary by carrier and must be paid before re-delivery is scheduled.

Storage Fees

Any shipment that is being picked up from our warehouse must be picked up within 24 hours of the delivery or a $25 fee per pallet will be applied for daily storage. Any orders not picked up within 30 days of delivery may be returned to the manufacture and a re-delivery fee will be applied to reschedule pick up.

Termination of Purchase Agreement / Cancellation

The customer may terminate the purchase agreement at any time before the Layout Approval. However, if any costs have been incurred by Shaker Cabinet Store at the time of cancellation then customer may be subject to return fee of up to 30% re-stocking fee, a design fee of $300.00 & field measurement fee (IF APPLICABLE) of $150.00 plus any shipping costs required to send materials back to manufacture. Cancellation of a scheduled install before the start date/time of the install will have a 25% scheduling fee applied. All other payments for the install will be refunded back to the customer. However, if the cancellation was within 24 hours from the start of the install the full amount for the install will be due.

Termination of Purchase Agreement / Cancellation

– Assembled orders – Cancellations of pieces or complete orders will be processed at no charge until the cabinets are assembled. Based on Termination of Purchase Agreement / Cancellation rules. After assembly has began, cancellation will NOT be permitted. These are often made semi-custom for the specific job and are not able to be refunded.

– (RTA) Unassembled orders – cancellations of pieces or complete orders will be processed at no charge until the order has been processed. Based on Termination of Purchase Agreement / Cancellation rules. Cancellation of pieces or complete orders made after the order is processed but prior to shipping will be subject to a 30% cancellation fee. RTA means Ready To Assemble.

Layout Approval Process

Once the payment or deposit has been made the designer will send a layout approval email. This will either be done with a spec layout or with a list of material, whichever is needed for the order. The homeowner is required to review the list or layout to confirm all measurements and approve it before moving forward with the order. The homeowner assumes all responsibility for any mistakes and errors once the layout has been approved. If changes to the layout by the homeowner are made after the approval of the layout and new materials are needed these items will be billed to the homeowner before ordering or a separate shipping fee will apply. If the error in the layout or list of material is found at time of install and more material is needed there will be a trip fee applied if a Shaker Cabinet Store installer is performing the install. The cost of all additional material needed is at the responsibility of the homeowner.