Assembled – Means that the cabinets will come fully assembled and ready to install

RTA – Means that the cabinets are not assembled and are Ready To Assemble and then will be ready to be installed

Change Orders

The customer retains the right to make change orders to this contract. Any change order made will add on time to the duration of the project and must be in writing & signed off on by both the customer & Shaker Cabinet Store. The time added on to the project schedule may vary from a few days up to multiple weeks. The designer will give the customer a rough estimate with the timeline as to how long the change order will affect the schedule. However, in order to keep the project moving quickly smaller change orders may be done verbally with an e-mail or text approval.

Delivery Dates

Delivery dates are usually accurate; however, we cannot guarantee them due to availability of material and other delays beyond the control of Shaker Cabinet Store. If delivery dates need to be delayed due to homeowner issues, Shaker Cabinet Store must be notified at least 5 business days before delivery is scheduled. A fee may be applied if changes in shipment are needed. Please be advised: Once 3rd party freight companies have the shipment – we have no control of delivery time/date.

Receiving Deliveries

When receiving a shipment, customer must note the amount of pallets and/or loose packages received and inspect all shipments upon delivery to the job site. Damages and missing items must be noted on the delivery receipt at the time of delivery and the homeowner must notify Shaker Cabinet Store by email at Warranty@USCabinetsandDesign.com within 24 hours. You must upload photos of the damaged items and explain what cabinet is damaged and what the damage is. You may also reach out to your designer for help with this process. Failure to report damages or missing items may result in the warranty being denied and you would then be charged for the replacements if available. Customers will have 24 hours to notify Shaker Cabinet Store from delivery for items that were delivered damaged otherwise we are not responsible. If Shaker Cabinet Store is doing your install and damaged cabinets and/or missing items are discovered at time of install a trip fee will be applied for the installer to come back to finish install. Install of items that are warrantied after the install is complete is not covered by the initial install price. The customer is responsible to install any replacement parts or they may contract with US Cabinets to have an installer come back out to install the replacements.

Pick Up Orders

The Customer is responsible to review all material at time of pick up for damages. If there are any damage items seen at time of pick up you are to request a replacement immediately before leaving the warehouse. Customer understands that once they have taken possession of the product and then notice that it is damaged later we will not be held responsible for replacements as this could have been broken by the homeowner and not been damage from the manufacture.

Homeowner’s Responsibility

It is the homeowner’s responsibility to remove, install or change all plumbing, electrical, appliances or flooring, to remove and dispose of old products, remove, add or change walls, windows, bulkheads or any other type of construction. Area must be cleared of any debris and/or obstacles and ready for installers to start work on scheduled day of install. The homeowner must obtain any permits legally required and have in place before install begins. If other construction services are required, Shaker Cabinet Store will be happy to assist. However, due to complexities of certain services these will be on a case-by-case basis. Please be advised: If the area is not ready for install at scheduled date/time a trip fee may be applied.

To repeat, if we are doing the demo or install for this project it is the homeowner’s responsibility to confirm the following details before we arrive at the job site.

• Make sure the area is clean with all personal materials removed from the cabinets and area.
• Make sure all appliances are removed and set aside
• Make sure all plumbing and electrical is capped off and in the appropriate location for install.
• Make sure sinks, faucets and cabinet door handles/knobs are on-site, unless we are providing them.
• Make sure cabinets are in the home or in an attached garage for our installers to access. There will be an additional fee if the installer does not have close easy access to the cabinets.
• Make sure any drywall repairs are done before install.
• Make sure walls are level and plumb.
• If we find damage to or issues with the drywall during demo a trip will be applied to reschedule the install while allowing you time to fix the drywall.
• If we find the walls are not level or plumb then additional fees will be applied to make the corrections.
• If we are leaving the demoed material on site, make sure there is a specific place to put them.

If these things are not ready when we arrive a trip fee will be applied for having to reschedule the install.

Installation

The install will be scheduled after an order acknowledgement has been received from the manufacture. The homeowner will be notified with the install dates. These dates are subject to change due to delays in the delivery of the products or because of missing and damaged cabinets/pieces, sicknesses, holidays, etc or changes in schedule. Once all of the proper material is delivered successfully a new install date will be given. A lock box is suggested to be left for the installer as all installs are done during the week when the homeowner is working unless other agreements have been made. Otherwise the homeowner is welcome to be present during the install as well. Once the install starts if we find that the space is not fully ready and prepared for install because of plumbing or electrical not being capped off or in the correct locations or the walls not being level or finished there will be a trip fee applied to come back to finish the work once the area has been properly prepared. We may be able to help do this service for you at an additional fee. The homeowner acknowledges that the final touch ups and door adjustments are made at the completion of the install. The homeowner agrees to allow the installer to compete the install before mentioning the minor touch up items. If there are errors noticed that are not a minor issue and can’t be fixed with a touch up kit the homeowner should bring it to the attention of the installer to make the correction or adjustment. Once the installer has finished the homeowner is responsible to review the install with the installer and any issues should be mentioned to allow the installer a chance to make the corrections during the scheduled install dates. Once the installer leaves the completed job the homeowner understands that they are agreeing that it is complete and they are satisfied even if they do not sign the sign off form. If there are adjustments that need to be made later that require the installer to come back fees will be applied for this additional service. When doing the demo on backsplash, damage to the drywall is likely to happen and it is the homeowner’s responsibility to do the repairs before the install. If possible, Shaker Cabinet Store can help with the drywall but it will need to be quoted on a case by case basis. Tile flooring install will need to have 24/48 hours dry time before walking on the flooring. Vinyl Plank Flooring should be in the house for 3 days before install to acclimate to the temperature and humidity of the house and it is the homeowner’s responsibility to make sure these timelines are followed.

Self-Installation (IF APPLICABLE)

Shaker Cabinet Store will not be responsible for any damage to materials caused by the customer or any contractor/handyman that the customer specifically hires.  If a replacement is needed due to improper install additional material may be purchased to replace the damaged item. If the homeowner does not have Shaker Cabinet Store install their cabinets and but uses Shaker Cabinet Store for countertops Shaker Cabinet Store is not liable for uneven or unlevel cabinets. Additional fees will be applied if Shaker Cabinet Store has to modify or level the cabinets. If you have not hired Shaker Cabinet Store for your install but still need assistance we do offer over the phone install assistance for $50 per hour with a one hour minimum. This service can be purchased by calling your designer or the office at 863-431-4663.

Warranty

Shaker Cabinet Store shall provide a warranty to the customer for material and workmanship for the scope of work relevant to this purchase agreement based on the manufacture’s warranty policies and up to one year on labor. Damage caused by a Shaker Cabinet Store installer during the install should be noted and mentioned to your designer while the installer is still at the job site. If it is found that the damage was caused by carelessness of the installer Shaker Cabinet Store will fix the damages. A claim form will need to be filled out for this to be approved and must be done within 3 business days of notifying your designer. Customer will have 24 hours to notify Shaker Cabinet Store from date of pick-up or delivery for items that were delivered damaged otherwise we are not responsible.

Residential Delivery

Delivery is curbside only. It is the homeowner’s responsibility to have someone, recommended two people, on site to offload in the event that an 8-foot pallet cannot be lowered with the driver’s lift gate or if the packages need to be brought from curbside into the home. Not all carriers provide driver assistance: normally they will only push the product to the drive way and sometimes into the customer’s garage. If available, a fee may be applied to bring the cabinets inside the garage and it is the responsibility of the customer to pay. But they will not bring them into the home. Fees vary by carrier.

Basic Cleaning

To remove dust after installation and for initial cleaning, use a soft, lint-free cotton cloth to wipe down all exterior and interior surfaces. For regular basic cleaning, use a soft lint-free cotton cloth dampened with a mild detergent or soap, and warm water. For best results, use a “blotting” action rather than a wiping motion when cleaning. Wile up food spills and water spots immediately with a lint-free cotton cloth, so moisture is not absorbed into the cabinet surfaces.

Basic Care and Things to Avoid

When in doubt of a cleaner’s suitability, do not use. Never use scouring pads, steel wool, wire brushes or powdered cleaners. Never leave a cloth moistened with cleaner on any cabinet surface for any length of time. Check the areas around the sink and dishwasher to make sure that water and detergents do not dry on cabinet surfaces. Avoid draping wet or damp dish towels over doors of the base cabinets. Do not attach towel racks to the interior of the cabinet doors. Avoid placing small kitchen appliances where the heat or steam is directed onto the cabinet surfaces. Do not leave printed materials (newspapers, magazines, etc.) on the cabinet surfaces, as the printing ink can bleed into the cabinet finish.

Disclaimers

Under normal circumstances all wood contains some moisture: it easily exchanges moisture with the environment. This effects all wood products even after finishing. Finishing the wood does slow the process, but it will still react to changes in humidity levels. When humidity is high, wood will expand in response to the absorption of moisture. When humidity is low moisture is lost, causing the wood to contract. Wood will not change in shape or size unless humidity levels change. When exposed to high humidity wood will primarily change in width and thickness. Normal minor variations in humidity will cause imperceptible minor dimensional responses in the wood. Maintaining a 40% to 50% humidity level within the household should avoid environmental changes in your cabinetry. Extreme changes in humidity levels, 80% or above and 20% or below can cause problems. Wood preforms best in controlled environments. Problems associated with warping are usually the result of conditions at site storage, poor installation, or use. The effects of moisture can include panel expansion or contraction, joint separation, especially in mitered doors), and bowing, expansion, or contraction of frame stiles and rails. Product failure is most prominent in high moisture conditions and environments. These include waterfront properties and coastal regions. Moisture control is most important in these environments and is highly recommended to help maintain your Cabinets. Most doors with 5-piece construction are engineered to allow for some expansion and contraction of the panels.

Painted Wood Cabinets

Expansion and contraction can create open joints in the finish of painted cabinetry, this is a normal occurrence. An open joint line is not considered a defect and is widely accepted in the kitchen cabinetry industry. The finish will still protect the surface, and the structural integrity of the joint will not be affected. These issues are shared by every manufacture of painted all wood cabinets and is not unique to our company. Wood may expand and contract differently from cabinet to cabinet. Even joints within the same cabinet may behave differently. Some joined wood may not show any joint lines, others may be slightly visible, while others may not display easily visible joint lines. An exposed open wood joint can be damaged from prolonged exposure to water or high moisture levels. Therefore, wipe off any excess moisture from cabinet surfaces as soon as possible.

Discoloration

All paints, especially lighter colors, are susceptible to discoloration due to airborne particles such as those caused by cooking, frilling, tobacco smoke, fireplaces, and candles. Prolonged exposure to natural or artificial light may alter the finish color. Moisture may also discolor the finish.

Stained Wood Cabinets

Solid wood will expand or contract with changes in temperature and humidity. Such conditions are not indicative of faulty materials or craftsmanship. In the winter, when temperatures fall or when humidity levels are low, contraction may cause a narrow unfinished line to appear on stained wooden cabinets. To blend these lines into the finished wood, apply pigmented furniture polish. Touch-up kits are available to purchase as well. Maintaining a consistent color is a common challenge in any industry using real wood because wood is a natural product that has inherently different colors. It is important to recognize these character differences and understand that every product made from real wood will vary slightly from cabinet to cabinet and even within a cabinet door or component.

The Effects of Exposure to Light

Exposure to light will change the color of real wood in a very short period of time. When purchasing any wood product, it is important to understand that the sample or display you are making your selection from may be aged. Therefore, it will represent what your cabinets may look like in time and will not represent what they will look like when they are factory new. Conversely, a freshly produced sample will match more closely your freshly produced cabinets, but not represent the way they will look when aged.